Don’t Get Left Behind in the Rush for Online Booking
Online booking has been one of the phenomenal growth areas in customer service over the past few years.
Just look at the power of one site, Tripadvisor. It’s not loved by many hotels and restaurants, but it says that in the UK in 2014 alone it generated £2bn of visitor spending.
Billions in Revenue
Guest clearly love it, and the savviest hotels and restaurants are reaping the benefits.
Across the world, hotel industry revenue is predicted to reach $550 billion dollars this year. And it’s the hotels providing the best online booking experience for guests that are at the forefront of this success
Customer Success Story
One of our prestigious customers, the Clew Bay Hotel, is a great example of using hotel property management software to revolutionise its operations and maximise occupancy with the help of internet reservations.
You can read more of their success story in our latest case study shows.
Before implementing roomMaster hotel property management software, the hotel’s valuable staff were spending a great deal of time inputting rates and availability into all the third party sites manually each week – three times a week in peak season.
RoomMaster hotel property management software now provides the tools they need for many different aspects of running their operation – and that include handling internet bookings in real time.
Great Guest Experience
Clew Bay Hotel is delighted with the results, and their guests are enjoying the benefits too. They are greeted at reception by staff who have time to engage with them, instead of spending all their time staring at their PCs.
It all adds up to a convenient, easy and pleasant experience for guests, both before they get to the hotel and once they’ve arrived.
Clew Bay Hotel’s guests regard it as something special, and come back again and again. Good online booking contributes as much to as comfortable and attractive rooms do.
* Don’t just take our word for it – download a free evaluation copy of roomMaster today and see what it can do for you!